Key Points:
- Mrs. Olubunmi Oluwaseun Kuku acknowledged challenges like ageing infrastructure, safety, security, revenue and long processing times.
- She tackled the critical issue of the closed international runway in Lagos, reopening it within 60-70 days.
- Passenger experience is a priority, with initiatives to improve check-in efficiency and facilities.
- A cultural shift is underway to empower airport managers and foster a sense of ownership.
- Attracting investment through airport hotels and the “aerotropolis” concept is a key strategy.
- Cargo is seen as a significant growth area, with a focus on cold chain processing and leveraging ACFTA.
- Improved private, public and partnership relationships propelling giant strides.
Mrs. Kuku Takes Charge at FAAN
The past 100 days have been a whirlwind of positive change at the Federal Airports Authority of Nigeria (FAAN) under the leadership of Mrs. Olubunmi Oluwaseun Kuku. In a recent interview with Rotus Oddiri of Arise News, where she shared her reaction upon her announcement as MD/CE, her achievements thus far, challenges and plans for the future of Nigeria’s aviation landlord better known as FAAN. Mrs. Kuku shared insights into her remarkable tenure and the bold strides taken to promote the airport’s operations and passenger experience.
When asked about her appointment as the new leader of FAAN, Mrs. Kuku described her initial emotions as a mix of excitement and anticipation of the challenges ahead. Embracing the opportunity to serve the nation, she embarked on a mission to propel Nigeria’s aviation sector to new heights.
Clarifying FAAN’s role, Mrs. Kuku emphasized that FAAN is not a regulator but an airport company responsible for owning and managing 22 airports across Nigeria. From essential infrastructure maintenance to ensuring fire safety and security, FAAN plays a pivotal role in facilitating seamless airport operations.
Reflecting on her first 100 days in office, Mrs. Kuku highlighted the inherited challenges upon stepping into the role of Managing Director/Chief Executive, confronting a multitude of challenges: ageing infrastructure, striking contractors, lengthy passenger wait times, concerns about airport ambience, and a need for cultural transformation and staff within FAAN. Her decisive actions and clear vision are propelling FAAN towards a more efficient and passenger-friendly future.
Hitting the Ground Running: Addressing Infrastructure Challenges
Wasting no time, Mrs. Kuku prioritized tackling critical issues. One of such issue was the closed 2nd international runway at Lagos, 18L and 18R, a vital artery for air traffic that had been shut down for months. Demonstrating her focus on results, Mrs. Kuku spearheaded efforts that reopened the runway within a remarkable 60 – 70 days. Her focus extended beyond immediate repairs; she also addressed ambience and sanitation concerns within the airport and initiated conversations with security agencies to streamline passenger screening for a safer and more efficient process. Additionally, upgrades to airfields and lighting systems were done at Murtala Mohammed International Airport, Lagos
Passenger Experience Takes Center Stage
“When you enter an airport environment, your core business is to make sure that you’re being facilitated through the terminal seamlessly and efficiently,” Mrs. Kuku emphasizes. This commitment to passenger experience is evident in several initiatives. Long lines are being addressed through exploring digital solutions for faster check-in. Pilot programs for self-check-in kiosks are underway, offering passengers more control over their experience. Even basic amenities like restrooms are receiving long-overdue attention.
Empowering Staff and Cultivating a Culture of Ownership
Recognizing that a motivated workforce is crucial for success, Mrs. Kuku’s approach goes beyond simply giving titles. She has launched a “cultural accreditation program” to empower airport managers and instil a sense of ownership. This cultural shift equips them to make decisions, support their teams, and be true partners in FAAN’s success. Her approach is bolstered by a competent team of directors, building a strong foundation for FAAN’s future.
Public-Private Partnerships: A Key Tool for FAAN’s Transformation
Mrs. Kuku recognizes the crucial role of public-private partnerships (PPPs) in achieving FAAN’s goals. She acknowledges that FAAN’s role is primarily as an infrastructure provider, and other organizations, both private and public, play a significant role in airport operations. Examples of successful PPPs within FAAN in the period under review include:
- Private Sector Investment: Recognizing the limitations of solely government-funded infrastructure development, Mrs. Kuku highlights initiatives like the “aerotropolis” concept, which envisions airport cities developed through partnerships with private investors. This strategy aims to attract investment and create new revenue streams for FAAN.
- Terminal Amenities: Public-private partnerships are also being explored to improve passenger amenities. For example, Mrs. Kuku collaborated with Shell to upgrade facilities at the E-Wink of the old terminal in Lagos. Additionally, the recently opened airport hotels in Abuja and Lagos were developed through private partnerships.
As a visionary leader, Mrs. Kuku fosters a more efficient and commercially-driven approach to airport management at FAAN by leveraging public-private partnerships. This strategy promises to improve the passenger experience, attract investment, and propel Nigeria’s aviation sector forward.
Looking Ahead: Wooing Investors and Positioning FAAN for Growth
The MD/CEO understands the importance of attracting investment to FAAN. The establishment of airport hotels in Abuja and Lagos caters to the needs of transit passengers, enhancing convenience and comfort. The “aerotropolis” concept, envisioning the development of airport cities, is another strategy to attract investment and create partnerships that benefit FAAN and Nigeria.
Cargo: A Lucrative Opportunity Awaits
“Cargo is a big initiative for me,” declares Mrs. Kuku. Recognizing Nigeria’s potential as a major export hub, she’s working with relevant agencies to establish cold chain processing facilities that ensure the proper handling of temperature-sensitive goods. Leveraging the African Continental Free Trade Agreement (ACFTA) is another key strategy to boost cargo traffic and position Nigeria as a leader in African trade.
Conclusion: A Brighter Future for Nigerian Aviation
Mrs. Olubunmi Oluwaseun Kuku’s visionary leadership and unwavering focus on progress have marked a significant turning point for FAAN in just 100 days. Her commitment to infrastructure development, passenger experience, staff empowerment, attracting investment, and positioning FAAN as a leader in cargo transportation promises a brighter future for Nigerian aviation. With continued collaboration and dedication, FAAN is poised to become a world-class aviation authority, contributing significantly to Nigeria’s economic growth and international standing. As FAAN continues its transformation under Mrs. Kuku’s leadership, Nigerians can look forward to airports that are not only efficient and secure but also welcoming and enjoyable for all travellers.
